Policies

Policies Covered: Nicotine Warning, Payment Options, Fraud/Privacy, Use of Information, Return/Exchanges, Shipping, Terms & Conditions and Disclaimers.

E-Liquid/E-Juice Safety WARNING

E-LIQUID CONTAINS NICOTINE WHICH IS BOTH HIGHLY TOXIC AND VERY ADDICTIVE.KEEP WELL AWAY FROM CHILDREN AND PETS. E-LIQUID IS ONLY INTENDED TO BE USED WITH YOUR ELECTRONIC CIGARETTES, E-CIGS, E-CIGARS, E-PIPES OR VAPORIZERS. NOT FOR SALE TO ANYONE UNDER THE AGE OF 18 or 21 DEPENDING ON YOUR STATE/COUNTY.

Nicotine, in its pure form, when taken in high enough doses can kill. It is classed as a poison.

FOR YOUR OWN SAFETY AND OTHERS AROUND YOU, PLEASE READ THIS INFORMATION VERY CAREFULLY WHERE THE TERM E-LIQUID REFERS TO A NICOTINE CONTAINING FLUID AND TAKE ALL NECESSARY PRECAUTIONS.

Please treat our nicotine e-liquids with the utmost care and ensure that you adhere to the following safety advice:

  • Keep e-liquid/cartridges locked up, out of reach of children and pets at all times.
  • Seek full medical attention immediately in case of an accident, or if you feel unwell, and take this leaflet with you to your doctor.
  • Seek medical advice immediately if this product is swallowed.

GUIDANCE/ADVICE

  •  Nicotine is highly toxic
  • Nicotine is very addictive
  •  Danger of serious damage to health
  • Very toxic by inhalation
  • Very toxic when in contact with skin
  • Very toxic if swallowed
  • May cause sensation/ irritation by skin contact
  • Do not use if you are pregnant, and/ or breastfeeding, it may cause harm to the (un)born child
  • Vapour from E-liquid may cause irritation to eyes and skin
  • Vapour from E-liquid may cause drowsiness or dizziness
  • E-liquid is very toxic to aquatic organisms
  • E-liquid may cause long-term adverse effects in the aquatic environment
  • In case of contact with skin, wash immediately and thoroughly with soap and water
  • In case of contact with eyes, rinse immediately and thoroughly with water and seek full medical advice immediatly
  • In case of an accident, or if you feel unwell, seek full medical advice, and show this information to your doctor
  • Both container and E-liquid contained within, must be disposed of in a safe way, with due care to both man and the environment
  • Use appropriate containment for your E-liquid, to avoid environmental contamination

WARNING – To avoid risk to man and environment, comply with the FOLLOWING instructions for use:

  • E-liquid is not to be used by anyone under the age of 18 or 21, depending on your state/county
  • Keep your electronic smoking device locked away at all times
  • In the event E-liquid is swallowed, seek full medical advice immediately, from a trained medical professional, and provide this information
  • Nicotine in its pure form is a poison and can cause very serious harm to both man and the environment
  • All nicotine cartridges and E-liquids must be kept in a safe place locked away from children and pets at all times
  • The amount of nicotine in one cartridge if ingested by a small child, could cause serious harm. In this case, medical assistance must be sought immediately without delay.

ADDITIONAL WARNING

The electronic cigarette will not cure a smoker’s addiction to nicotine, the electronic cigarette serves the same purpose as a tobacco cigarette – it delivers its user nicotine. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke, we recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction programme.

Important Note: We are not a pharmaceutical company and we do not produce medical products.

Eledank.com Payment Methods:

We accept most major credit cards

Do you store my Bank Account information?

NO! Your Bank Account information is used only during the checkout process. Once the order is submitted your transaction is safely processed in a Secure Sockets Layer (SSL). This creates a secure connection between our server and the processors server using a cryptographic system to encrypt the data. Once the transaction is completed, the account number information is not stored on our servers and cannot be charged again, unless you, yourself make another purchase.

Do you accept PayPal?

No – We cannot accept PayPal payments due to their rules against selling Glass Pipes.

Can I pay using a Money Order, Check, Wire Transfer?

No – We are not set up for Money Order and we will not be pursuing this option at the moment.

Signature Requirements

Eledank.com reserves the right to add an adult signature requirement to any order at our discretion for security reasons.

Failed or Declined Payments

Please do not panic; these are temporary authorizations, they will not post. If you tried to make a payment to us and received a message that the payment failed but you still see a charge on your account from us, it means that the banking system has put a temporary hold on the funds. The failed payment is a pending transaction that will never go through.

Most holds in the USA will drop off in about 2 to 3 business days, but sometimes it takes longer.

The most common reasons that you will receive a payment failed message are:
1.  Your billing address and/or zip code does not match what is on file with your financial institution.
2.  Your account number is incorrect.
3.  Your transaction was declined by your financial institution.

If you tried to pay multiple times and received the message that the payment failed multiple times, you may see multiple holds on your funds.  These charges are all pending, and will not go through. The transactions may show up as pending transactions on your credit card or bank statement until Authorized.net and your financial institution release the holds on the amounts.

We Aggressively Prosecute Fraud

Online fraud has increased over the past several years. Luckily our local police force includes smart, dedicated, hard-working detectives that work with us and other law enforcement organizations to aggressively prosecute fraud.  The local detectives work with law enforcement agencies anywhere in the world to bring criminals to justice. If the authorities or internet service provider at the destination do not cooperate, our local detectives will contact the next higher level of law enforcement to gain cooperation or they will subpoena records themselves. Social media and other organizations have also been utilized to help identify suspects. It’s amazing what thousands of eyes and ears can discover. If necessary, we have agreed to travel anywhere in the world, at our expense, to testify against criminals, regardless of the amount of loss.

Secure Shopping Guarantee

We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%.

Eledank.com Privacy Policy

Your privacy is of utmost importance to us. Eledank.com fully understands our customers’ concerns regarding the privacy of the information they share with us. We hold our customers and the information they share with us in the highest regard. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. We are committed to ensuring that your personal information is properly safeguarded and to complying with all applicable federal and state privacy laws. Please take a moment to read our Privacy Policy for a better understanding of the measures that we take to protect you and the information you share with us.

The following Privacy Policy describes information and privacy practices for Eledank.com.

Please be aware that this site may contain links to other sites that are owned and operated by third parties. This Privacy Policy may not apply to those links or to other sites. These third party sites have their own privacy policies and practices. We encourage you to read the privacy policies of these third party sites to learn how they collect, use, share and secure your information.

This Privacy Policy strives to encourage and maintain trust between you and Eledank.com.  As part of that trust, this Privacy Policy will tell you about:

  • What information we collect
  • How information is used and protected
  • How we may share information
  • Choices you can make about how we collect, use, and share your information.
  • Future changes to the Privacy Policy

What information do we collect?

Eledank.com collects information about you to provide the best products and services possible. We are fully committed to improving the shopping experiences at Eledank.com.

Information you give us.

Eledank.com collects and may store any information you enter on our website or submit to Eledank.com. For example, we collect information that you provide when you create an Account on our website, make an online order, send us an e-mail or call us, enter a contest, or participate in a survey. This information may include:

  • Your name.
  • Your mailing address.
  • Your e-mail address.
  • Your phone number.
  • Your credit card number.

Automatic information.

We also receive and store certain types of information when you interact with our website. Like many websites, we use “cookies” to obtain information when your web browser accesses our website. The purpose of “cookies” is to help us recognize you as you use or return to our website so that we can provide a more personalized shopping experience for you. The “cookie” is also used to keep items in your shopping cart between visits. Please note, however, that you do not need to enable cookies to browse or shop at Eledank.com.

Our web server automatically collects clickstream information such as the address (or URL) of the website that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.

Our website may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Eledank.com understand how visitors use our website.

How is information used and protected?

Our goal is to provide our customers with the highest level of service possible. From your first visit to our website to the delivery of your order, we want you to be completely satisfied with the experience without compromising your privacy. By collecting information, we are able to offer you features, such as our Shopping Account (which saves you time during the order process), and a more customized website that better reflects your individual preferences.

Usage of Information

Eledank.com uses your information to provide requested products and services to you and to support general business operations. Some examples of such usage includes:

  • To fulfill and process your orders and communicate with you regarding those orders.
  • To schedule your deliveries.
  • To service products.
  • To send marketing communications.
  • To open and service your Shopping Account.
  • To provide high-quality customer service.
  • To help us improve and customize what we offer to you through our website and our advertising.
  • To send you information about our products, services and promotions.
  • To protect the security and integrity of our websites and our business.
  • To process credit card information.

Protection of Information

Eledank.com also protects your information from loss, misuse or alteration while it is under Eledank.com control. Protection of your information is a priority at Eledank.com We have adopted reasonable security measures to protect the confidentiality of personal information under our control online.

When you enter personal information on our website, the information is protected by a security technology called Secure Sockets Layer (SSL), which encrypts your information during transport across the Internet. Further, your account information is only accessible with the password you choose when you open an Express Account. Please maintain the confidentiality of this password in order to ensure the protection of your account information.

How may information be shared?

Eledank.com does not sell or rent your personal information to third parties. Eledank.com may share your personal information under the following limited circumstances:

Service Providers

We may provide your information to a third party in the process of fulfilling an order for products or services you have placed with us. For example, we may provide your address to the shipping carrier where you have requested shipment for a purchase. Eledank.com only shares the necessary information to third parties to provide the requested products or services in your order.

Legal Requirements and Safety of our Business and Others

Eledank.com may share information in other special circumstances. We may disclose information where we have a good faith belief that disclosure is appropriate to comply with the law or where we believe disclosure is necessary to protect you, to comply with legal processes or authorities, to respond to any claims, or to protect the rights, property or personal safety of Eledank.com its customers, its associates or the public.

Marketing Purposes

Eledank.com may share information with carefully selected vendors and business partners who may share offers and opportunities with you based on your interests.

What are your choices regarding information?

Eledank.com wants to communicate with you to inform you of product specials, changes to our website, contests and surveys, or other information we think may be of interest to you. Similarly, carefully selected vendors or business partners may want to communicate with you to inform you of special offers or opportunities.

If you do not wish to receive certain information or request that your information not be shared with third parties, please e-mail: TeamEledank@gmail.com please be sure to include your full name, the types of communication you would like to receive or not receive, and your related contact information. Please note that even if you opt-out of receiving marketing communications from Eledank.com you may still be contacted for transactional purposes. Some examples include request for customer service or questions regarding your order.

Updating or Correcting Information

If you have created a Shopping Account on our website, you may review, update or correct your account information by accessing your Shopping Account with your password.

How will you be notified of future changes to the Privacy Policy?

Eledank.com may change or add to its Privacy Policy from time to time. For this reason, we encourage you to periodically review the Privacy Policy. For your convenience, we will post the date it was last updated at the bottom of the Privacy Policy.

If you have any questions regarding the Privacy Policy, please e-mail TeamEledank@gmail.com

Return & Exchange Policy

If your order arrives damaged, you need to call (225) 800-3265 or email TeamEledank@gmail.com within 24 hours to notify us of the problem. We will request that you send the item back to us and we will send you out a replacement once we receive your return of the damaged item. Most often we will be able to refund the shipping cost back to you, although that won’t be possible under certain circumstances.

*All returns must have the original receipt or invoice

*All product return shipments must include all original internal packing materials, boxes and containers.

If you wish to Change, Cancel or Return your order, there will be a 18% additional restocking fee on the total of your order. If you wish to return your order you must pay shipping and return shipping charges.

Any return for a refund may be subject to an 18% restocking fee. This fee may be waived for the following reasons:

  • Carrier damage
  • Defective product
  • Product does not match advertising
  • Received incorrect product
  • Product was an extra item not ordered

Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

Any items that have been used and are not in New Original Condition may not be returned.

In order to avoid confusion, please contact us before you purchase so that we may help you order exactly what you need. Refunds will be made by credit card refund or store credit only. There are no cash refunds.

Shipping Policy

Eledank.com understands the importance of bringing our customers fast and dependable shipping. We work hard to safely and securely ship your order with the least amount of wait time possible. However, during certain situations, orders may be delayed 3 to 4 business days before shipping. We will notify you via email if this pertains to your order.

Please note, we do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments.  Eledank.com is not responsible for packages lost by shipping carriers.

How long does it take to receive my order after I place it?

In 99% of cases, orders ship in 1 business day (see below for more details.) All orders ship via USPS First Class or Priority Mail. Shipments depart from Costa Mesa, California and can take 2-5 days to arrive to most destinations, but USPS allows up to 7-14 days before considering it not delivered. You will be emailed tracking information once the order has departed. If there are any issues arising from your order please email us at Eledank@gmail.com and we will help to resolve your order.

Can I ship my order to an address that is different than my billing address?

Yes, you can choose to ship your order to another address. Shipments to a different address can be held for up to 72 hours to allow for effective verification of the order. Due to a high amount of fraud, we must verify that the person purchasing the item is in fact aware and approving the shipment to a different address. Thank you for understanding.

Just choose “Ship to another Address” during the checkout process. Please be sure to completely fill out all contact information accurately for both the “Shipping” and “Billing” sections. All payment methods allow for shipping to another address. Your billing address must match the information your credit card company has associated with the card you are using to pay for your purchase with.

Do you ship to P.O. Boxes?

Yes we do – we can ship to any P.O. Box address. USPS only.

Do you ship COD?

NO- we do not ship COD.

How do I calculate my shipping costs?

The shipping charges will be calculated by weight and displayed for you after you type in your shipping information. You will be shown the cost of shipping as well as given an option to choose a shipping method before finalizing your order.

Shipping Methods

For fast and reliable shipping, we exclusively ship through USPS Mail. Orders received before 12pm PT (Mon-Fri) are usually shipped the same day, however we do reserve the right to take up to 2 business days to process your order before shipping out. The delivery times stated only reflect the transit time and do not include the order processing time. Please note USPS does not deliver on Sundays and national holidays. Eledank.com does not ship on Saturday or Sunday.

We ship responsibly and package all of our orders in standard USPS Mail Packaging. If the order is particularly fragile, we may use stickers or tape indicating FRAGILE or FRAGILE GLASS, if required.

Tracking your Package

Once your order has been shipped, you will receive a confirmation email that contains your tracking number and links to track your order online at the shipping carriers’ website. Again, we cannot guarantee the delivery time estimates we receive from USPS.

Once the package leaves our warehouse and has been scanned into the USPS tracking system, we will do all we can to ensure that it arrives without unnecessary delays. However, Eledank.com cannot be held responsible for any unforeseen and unavoidable delays while the package is in the care of USPS. Also, it is the customer’s responsibility to provide the correct shipping address, we are not liable for unverified addresses. To prevent delay or possibly even additional fees, please provide us with your correct and current address. If there is an address change while the package is en route, we cannot take responsibility if the package is lost or additional fees charged to customer by the shipping carrier.

The USPS delivery person at his or her discretion may choose to leave the package at the door. Eledank.com will not take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that customers track their package frequently and that there be someone over the age of 18 to receive the package when it arrives.

Holiday Shipping

Orders do not ship on national holidays. Please consider that when you are ordering three day, two day, or one day shipping. Any orders placed on the days listed below will not ship out until the next business day:

  • New Year’s Eve
  • New Year’s Day
  • Birthday of Martin Luther King, Jr.
  • Washington’s Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

General Terms & Conditions

The products on Eledank.com are marketed globally. As such, and due to the complicated and ever-changing legal definitions and exceptions to regulations, and the myriad of traditions and cultures scattered throughout the world using various items for their legal use or traditional tobacco use, customers agree to be aware of, and in compliance with, regulations applicable to their respective locations of purchase and use, any requirements of licenses or governmental authorizations, and exemptions from said regulations. Most states in the U.S. and most countries in the world have set the legal age to purchase tobacco products at 18. There are some states in the U.S. which set the legal age at 19 and other U.S. states set it at 21. Illegal usage will result in refusal of service. By using this site and purchasing our products, the customer is stating that she/he has sought professional legal guidance to ensure that the customer understands and is in compliance with local, State, Federal, or National laws to purchase and use our products; (1) And that, if a license or permit is required by local, State, Federal or National law to purchase such products, purchaser is in compliance with said laws; (2) And if the law otherwise prevents purchase of our products, that customer qualifies for an exemption.

WARNING: Unless you are authorized by local, State, or Federal law to manufacture, possess, or distribute products which are regulated by 21 U.S.C.A. Section 863, or unless you are purchasing items which are imported, exported, transported, or sold which are traditionally intended for use with tobacco products, do not purchase or use any product that may be defined by local, State, or Federal law as:(1) “designed for use in manufacturing, compounding, converting, concealing, producing, processing, preparing, injecting, ingesting, inhaling, or otherwise introducing into the human body a controlled substance, possession of which is unlawful; or (2) “primarily intended for use in manufacturing, compounding, converting, concealing, producing, processing, preparing, injecting, ingesting, inhaling, or otherwise introducing into the human body a controlled substance, possession of which is unlawful”.

Eledank.com AND AFFILIATES IS NOT RESPONSIBLE FOR THE CONTENT AVAILABLE ON ANY OTHER INTERNET SITES LINKED TO THIS WEBSITE OR LINKING FROM THIS WEBSITE. ACCESS TO ANY OTHER INTERNET SITES IS AT THE USERS INDIVIDUAL RISK.

By using this site and purchasing products from this site, the customer acknowledges consent to these terms and conditions. Your use of this website constitutes your agreement to the following Terms and Conditions. If you do not agree with these Terms and Conditions, you should immediately leave the website.

DISCLOSURE

The sale of cigarettes or e-cigarettes to anyone under 18 or 21 (depending on your state/country) years of age is prohibited. Cigarette or e-cigarette sales are restricted to those who can provide verifiable proof of age. The sale of cigarettes or e-cigarettes are taxable in California. The prospective purchaser of these products will be paying applicable taxes they reside in the state of California.

SHIPPING POLICY

The billing, shipping, and age verification name must match to successfully complete your order.

WEBSITE AND USER ACCOUNTS:

This website is intended only for use by adults aged 18 or 21 (depending on your state/country) years and older. If you create an User Account, you are responsible for maintaining the confidentiality of your account and password; you further agree that you are of legal smoking age and may legally purchase or consume any of the products offered on this website.

GOVERNING LAW:

This website has been designed to comply with United States law. We do not claim or represent that this website is appropriate or legal for locations outside of the United States. If you access this website from any location outside of the United States, you are responsible for compliance with all relevant local laws. You also acknowledge and agree that your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the international sale of goods. You furthermore agree that jurisdiction over and venue in any legal proceeding, directly or indirectly arising from or related to use of this site (including but not limited to the purchase of our products) shall lie with the County, State, or Federal Courts located within Orange County, California.

MATERIALS YOU SUBMIT:

You acknowledge that you are responsible for any submission you make, including the legality, reliability, appropriateness, originality, and copyright of any such material. You many post or transmit to this website any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights. Monster Vape assumes no responsibility or liability which may arise from such content, including but not limited to claims for defamation, libel, slander, obscenity, profanity, or misrepresentation. Any non-financial information, material, or communication transmitted by you to this website will not be treated as confidential. Any ideas or concepts or other materials transmitted by you to this website may be used by this website in any manner including but not limited to; reproduction, transmission, publication or broadcast without compensation.

DISCLAIMERS:

Your use of this website is at your sole risk. This website provides products and access on an “as is” and “as available” basis. We do not accept returns or refunds on juice. We accept exchanges on manufacture defected batteries upon receiving the item to be exchanged. Tracking numbers will be available upon request. We reserve the right to restrict or terminate your access to this website or any feature or part thereof at any time. We expressly disclaims all warranties of any kind whether express or implied, including the implied warranties of merchant ability and fitness for a particular purpose and any warranties that material on the website is non-infringing; that access to the website will be uninterrupted or error-free; that the website will be secure; or that information on the website will be complete, accurate, or timely. If you download any material from this website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from you’re downloading of any material from this website. The use or misuse of this website’s products is held solely on the responsibility of the buyer, and in no way will hold this website and any/all of our affiliates liable for any damage or harm that may come from use of our product. This product contains nicotine, which can be an addictive substance. This product is intended for use by persons over the age of 18 or 21 (depending on your state/country) and should not be used by women who may be pregnant or breast feeding. If you have a history of high blood pressure, asthma, diabetes, or are currently taking medication for depression, please consult a physician before using this product. Keep out of reach of children.

LIMITATION OF LIABILITY:

In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or any information provided on this website. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

MODIFICATION OF TERMS:

We reserve the right, at our complete discretion to change these Terms & Conditions at any time, for any reason, without notice or obligation. By entering this website, you will be bound by any such revisions which we make to the Terms and Conditions. Your continued use of this website following the posting of changes to the terms or other policies means that you acknowledge and accept said changes.

PRICING:

Except where noted otherwise, the prices displayed for products represent the full retail price listed on the product itself. We cannot confirm the full price of any item until you complete the online order form as this will resolve the issues of relevant taxes and shipping and handling as and where applicable. Be aware that your credit card is not billed until after your order has entered the shipping process.